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Dependability in the Midst of Chaos

April 8th, 2009  |  Published in Uncategorized

It is patently obvious that the consequences of the scandal over Satyam reaches far beyond the corporation. The hard-earned reputation of the Indian industry risks further damage. While corporate greed is a target by popular media and public – let us look a little more closely at how internal practices of corporates can be influenced in a positive and professional manner…

The fact is that regulatory bodies like SEC and PCAOB in the US, ASIC in Australia and of course, SEBI in India have been known to take stringent action on many occasions where whistle-blowers have come forward. It is also a fact that corporations are often protected if it can demonstrate to judge and jury that reasonable – and practical – steps were taken to honestly invest in a sound corporate culture.

Perhaps for this reason – there has been a high amount of expenditure on compliance. The central issue, from our perspective, is to have a better grip on the quality of compliance spend. The following constraints complicate the issue:

  • Auditors often only provide a professional opinion on the adequacy of controls and provide recommendations on where and how the internal culture, the tone at the top must change. Internal Audit departments are often stretched for resources; and reliance on internal audit alone is far from the answer.
  • Board Members, can, at best, spend a few days (if not hours) in a year – engaging with the firm. There is simply not enough time to influence the firm in any robust fashion.
  • The superficial use of generalist ‘management consulting’ frameworks and methodology – as is common practice -  tends to obfuscate the root causes and issues rather than make a significant difference to the day-to-day running of the firm.
  • The extensive use of IT and automation of financial (and other business) processes makes it more challenging to gain an integrated view of risks across the firm.

Clearly, this is not sufficient. However, there is growing evidence, based on our own successes over the last eight years and from our research of industry literature – that much can be done to prevent such issues and in fact – make good governance part of the critical action of the organisation’s leaders.

A deeper, more cost-effective approach:

Our learning has been that the answer lies in ‘partnering with the enterprise ‘ – to work within the corporate to build their “internal capacity” for governance – that is:  move them forward through training key personnel on better mechanisms for Governance and the management of risk. This means the careful use of agile techniques, used in a muti-disciplinary manner – in close consultation with experts of Management Accounting. This approach also creates opportunities for innovation and process maturity. This approach targets the elimination of bureaucracy, duplication of work, cost and confusion – all of which do not add value to performance.

Our article: Controlling Cost of Compliance: Key Areas has more information, based on the work we have done in the field.

There is no doubt that the shift in governance capability means there must be a postive impact – a change -  to the way the company runs. Therefore, the capability of the firm to innovate more dependably is a key part to the road to improvement. We have achieved good results in this direction because we have been able to operate as a ’safe pair of hands’ establishing a network of trusted relationships within the client firm. The Accenture article Capturing the essence of Innovation, describes the rationale for this eloquently. Further, the power of Collective Achievement is discussed with real-world examples in ‘The Quick Wins Paradox‘, Harvard Business Review, January 2009, pp. 55-61.

About Essence Networks Ltd.

Essence Networks helps build the internal capacity of their clients, using our proven approach. We can offer a single, ‘blended’ service of legal, financial and organizational design that incorporates leading-edge Enterprise IT. We  aim at offering the most economical and cost effective way of achieving better brand protection and innovation.

Our highly experienced professionals can work ‘on demand’ via modern, secure, Internet collaboration methods; or in-person on site.

We are a network of professionals in the Governance, Risk Management and Compliance discipline and also offers services in Business Architecture, IT Enterprise Architecture & Assurance. Our track record includes work for leading Finance & Public Sector organisations globally.


Helping scale-up a HiTech Internet Startup

January 8th, 2009  |  Published in Uncategorized

This US based startup needed to scale its Internet operations, and needed to do so by controlling the cost of managing information relating to its customers.

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Design Led approach pays off for HiTech Startup

Our Approach – Why we succeed

January 7th, 2009  |  Published in Uncategorized

Our approach to our work has helped us achieve reliable results in the field:

We use the Client’s Frame of Reference

We partner closely with clients.  After having assessed the unique needs of the organisation, we are able to co-design an approach that they can own and operate.  This helps our clients have better control on the methods and overall cost of implementation.

All-of-Organisation Approach

Even when working on the detail, we ensure that our work creates collaboration opportunities within the client organisation.  We help our clients maintainin an all-of-brand perspective, thus helping them manage the overall cost and complexity of their initiatives.

Layered Approach

Today’s organisations have to grapple with complex issues.  Our approach addresses this by bringing clarity across roles and responsibilities.  We work to designing processes across all levels of the organisation.

Industry Experience

Our broad knowledge of Industry Verticals across the Finance (Banking, Insurance),  Public Sector and High Growth Startups will enable you to jump start your initiative.

Design-Led and Innovative processes

:  bring  clarity to the job at hand

Our work products are designed to help our clients execute on the big picture.  We are able to work as thought partners, and translate strategy and vision objectives to the appropriate level of detail required for people to execute on a day-to-day basis.  To achieve this, our work products eliminate rework, unnecessary bureaucracy and duplication of work streams.

Our approach ensures that an end-to-end view is maintained, and opportunities for both innovation and risk management can take place.

Empowering Staff

Our work creates opportunities for staff to learn on the job, within their work environment.  This builds up internal capability and the ability to build on the work we do for our clients – via knowledge transfer of our skills.  Our highly customized workshop and mentoring services provides a means to get more benefit from packaged education courses your staff attend.

Ensuring you get more from your IT expenditure

Our practical knowledge of Enterprise-class IT Products, and experience in implementing standards and best practices, allows us to provide advice on how to achieve better value from your expenditure in IT.

Over the last eight years, we have played a leading role in the establishment of in-house IT assurance and planning practices – like Enterprise Architecture.  We are able to work closely with business units, in-house IT and vendor teams to help them design solutions that meet business requirements at a reasonable cost.

Regulatory Compliance design and enabling Business Transformation for Insurance Firm

January 6th, 2009  |  Published in Uncategorized

The insurance firm needed to replace its core financial IT systems as a result of major changes to legislation – whilst managing multiple projects and vendors.  Also, their in-house IT organization needed to manage  large outsourcing contracts at the same time.

Subsequently, the firm wanted to manage its compliance from an all-of-organisation perspective, providing effective advice to the Board of Directors on its status of compliance and have a framework they could use to direct funding and prioritize risk mitigation activities.

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Creating Success for an Insurance Firm – Regulatory Compliance, Risk Management and IT Enterprise Architecture

Creating Success for a Leading Government Agency

January 6th, 2009  |  Published in Uncategorized

The agency needed to work closer together, and to deal with major legal reform and changes in policy direction.  The case study demonstrates how we worked with them and the sustainable results achieved.

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CaseStudy: Creating Success for a Central Government Agency

Succession Planning to retain your top talent

March 12th, 2008  |  Published in Uncategorized

Succession Planning must be placed squarely within your firm’s scope of governance. When planning is poor this can cause a serious drop in the confidence stakeholders have in your firm’s long-term viability. Relying overly on toolkit and template based approaches is fraught with risk. A plan designed with your firm’s culture in mind will help you achieve more from the resources you have.

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succession-planning-200802-02.pdf